42 Market Street, Old Harlow, Essex, CM17 0AQ

01279 933 933

Awarded by

Aims and Objectives

Statement of Purpose

1. Treatment of disease, disorder or injury

2. Surgical procedures

3. Diagnostic and screening procedures

As a practice we will:

Wherever possible, see patients on time and give an apology and an explanation if we run late by more than ten minutes.

  1. Operate within a policy and culture of openness and honesty in everything we do.
  2. Use good quality modern materials and techniques.
  3. Support continuing staff training and development.
  4. Spend sufficient time with patients.
  5. Charge fair and reasonable prices and offer a choice of payment methods.
  6. Promote a culture of good and open communication with patients so they can help shape our service provision.

Our patients can help us achieve these aims by:

Attending for appointments on time and giving adequate notification of cancellation.

  1. Understanding the need for change to sustain a good quality service.
  2. Attending the practice regularly and listening to the professional advice given.
  3. Joining the practice membership plan and paying fees promptly.
  4. Providing feedback on all aspects of the service in a friendly and courteous manner.